Privacy Policy

Thank you for choosing TUCK AIR, LLC (“we,” “us,” or “our”). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.


We exclusively gather the data you willingly provide, processing it with your explicit consent or under a valid legal basis. We strictly obtain the minimal personal information required to fulfill the intended purpose of your interaction with us. We do not engage in the sale of this information to third parties and utilize it solely by the guidelines outlined in this Privacy Policy.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services. The types of information we may collect include:

  1. Personal Information:
    • Contact Information (e.g., name, email address, phone number)
    • Billing Information (e.g., credit card details)
    • Shipping Information (e.g., address)
  2. Usage Information:
    • Log Data (e.g., IP address, browser type, pages viewed)
    • Device Information (e.g., device type, operating system)

How We Use Your Information

We use the collected information for the following purposes:

  1. Providing and Improving Services:
    • To process and fulfill orders or appointments
    • To enhance and personalize your experience
  2. Communication:
    • To send order confirmations, updates, and important notices
    • To respond to your inquiries and provide customer support
  3. Marketing and Promotions:
    • To send promotional materials and offers

Opt-In and Opt-Out

Opt-In:

  • By providing your email address during account creation or at any other point, you consent to receive marketing and promotional communications from us. You can opt-out at any time.

Opt-Out:

  • You can opt-out of receiving marketing and promotional communications by:
    • Using the “unsubscribe” link in the emails or texts we send
    • Contacting us directly at sales@tuckair.com

SMS Messaging

At TUCK AIR, LLC, we value your privacy and are committed to transparent communication. When you engage with us through SMS (text messaging), the following policies apply:

How We Use SMS

TUCK AIR, LLC uses SMS messaging to confirm service appointments, schedule work hours, provide customer support, and share occasional service updates or promotional offers.

Customer Messaging Consent

By submitting your contact information, you are giving TUCK’S AIR permission to send you text messages. You may withdraw this consent at any time by replying “STOP” or contacting us directly.

Sample Opt-in Message

“Thanks for agreeing to receive messages from TUCK AIR. Messaging frequency may vary and message/data rates may apply. Reply YES to confirm or STOP to unsubscribe.”

Sample Opt-out Message

“You have been removed from the TUCK AIR SMS contact list. Reply YES to resume.”

Help Request Response

“Please call TUCK AIR at 228-861-8367. Press 1 for customer service.”

Sample Service Messages

  • “Your HVAC system is serviced and ready. Reply STOP to unsubscribe.”
  • “We’re offering $25 off an AC tune-up through the end of the month. Reply STOP to unsubscribe.”

Important Notes:

  • By clicking SUBMIT on any of our forms, you consent to receiving SMS messages.
  • Message and data rates may apply. Message frequency may vary.
  • Reply HELP for more assistance.
  • Reply STOP to opt out at any time.

TUCK AIR will never share your mobile information with third parties or affiliates for marketing or promotional purposes.

Need assistance? Contact us at 228-861-8367.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice or as required by law.

Security

We implement a variety of security measures to protect the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the date of the latest update will be indicated at the top of the page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at sales@tuckair.com.

Thank you for trusting TUCK AIR, LLC with your personal information.

TUCK AIR, LLC
P.O. BOX 1081
Gautier, MS 39553

228-861-8367

License Numbers:

EPA 608 (P1AF03778F3FB3DE0), PM TECH (752731247918B3DE0), R-410A (631248EFECC9B3DE0), IAQ (5FD60BB607AB3DEM0), GREEN (43C3EBAC1B8EB3DE0), HC/HFO (HFD60BB607AB3DEN0), NATE (2215180)